Privacy Policy

Last updated: November 9, 2026

Charos Group ("we," "us") provides AI phone answering services to businesses in Texas. This policy explains what information we collect and how we use it.

Information we collect

From our website: name, company, phone, email, trade, city, and website you submit through our forms.
From calls we answer for our clients: caller name, phone number, service address, the reason for the call, appointment details, and call recordings and transcripts.
Basic technical data: such as browser type and pages visited, through standard hosting logs and, if used, advertising and analytics tools.

How we use it

To set up and run your free trial and service.
To answer, book, and route calls on behalf of the business the caller dialed, and to send appointment confirmations, missed-call follow-ups, and review requests for that business.
To contact you about your trial or account by phone, text, or email.
To measure and improve our service and our advertising.

Text messages

If you give us your phone number, you agree that we may text you about your trial and account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share your phone number or text messaging consent with third parties for their marketing.

Sharing

We do not sell personal information. We share it only with: the business a caller contacted; service providers who help us run the service (such as phone, AI voice, payment, and hosting providers) under confidentiality obligations; and authorities when required by law.

Call recordings

Calls answered by our AI receptionist may be recorded and transcribed so the business can review them. Callers are informed when a call may be recorded.

Retention and security

We keep information only as long as needed to provide the service or meet legal requirements, and we use reasonable safeguards to protect it.

Your choices

You can ask us to access, correct, or delete your information, or stop contacting you, by emailing charos@charosgroup.com or calling (832) 621-2547.

Changes

We may update this policy and will post the new date above.

Contact

Charos Group, Houston, Texas. Email charos@charosgroup.com, phone (832) 621-2547, or use the contact form.

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